Category Archives: Customer Insight

July 12

The quantum marketing skills challenge.

  Most of the marketing tasks that once took highly-skilled teams weeks to accomplished can now be actioned in minutes by an individual with a smartphone. Even the most complex programmatic campaigns are triggered, delivered and dynamically optimised in milliseconds. But speed isn’t everything. While marketers make every effort to optimise business and human productivity, […]

letter-christmas-decoration-7287329 December 03

The 12 A’s of Christmas

Santa has been busy thinking about what you want for Christmas My early Christmas gift to one and all readers is my definitive A-Z list (with a twist ) of marketing in the digital age… the twist is that they all begin with the letter A. There’s optimisation for you. Analysis Keeping in touch with the […]

hitchcock amazon drone October 03

The ABC of OVP (Online Value Proposition)

As Leonardo DaVinci once said, “Simplicity is the ultimate sophistication.” So my as-simple-as-it-gets take on developing a powerful OVP (Online Value Proposition) is… “Be more useful than useless.” The process is as follows: A. Assess what customers find most useful B. Be especially mindful of things that remain useful over time C. Commit to remaining demonstrably more useful than […]

cyborgg-running-man April 16

Get agile or get left behind

On February 11-13, 2001, at The Lodge at Snowbird ski resort in the Wasatch mountains of Utah, seventeen software developers got together to, as they put it: “Talk, ski, relax, and try to find common ground.” What they produced and signed up to was The Agile Manifesto: a 12-point commitment to optimising the development of software […]

Rise of the micro marketing machine February 03

The RISE of the micro marketing machine

The past makes me confused about the future of marketing The Bellwether report for January 2015, found that the “fragile nature of the economy has knocked the confidence of marketers and forced many to adopt “cost-efficient” online strategies to reign in their advertising spend.” It then went on to state that, “Despite the slowdown in advertising spend in […]

Sir Martin Sorrell thinking about the future December 16

Laughing time is almost over for the agency as we know it

In two minds about the future of advertising and marketing Sir Martin Sorrel himself admits if he was starting out again he wouldn’t build the kind of mega agency he runs today. He is busy looking towards China, digital and customer insight to maintain momentum while wondering, like the rest of us, is there a better […]

Nest-Thermostat July 17

Nest on its way to your home and beyond

Big Brother’s toe in the door or the start of bringing Amazon-style customer service into our everyday lives? I am firmly in Nest’s corner on this one. The idea of my home and many of the objects in it anticipating my every need, want and desire is going to be good for our lives and […]

July 14

Wherever you go, there you are – together with contextual marketing.

Time for marketing to stop living in the past… and the future for that matter. Living in the present moment is essential to a happy life according to Buddhist practitioners of mindfulness. It helps us to eliminate ego-centric concerns about the past and speculative fretting about the future from our lives.  In the present moment, we can create […]

angrybirdsmain gaming mobile February 03

Rightware delivers benchmark tool to identify the fastest smartphones and tablets

Like all good ideas – Basemark X is focused on being useful to customers

insight infoholic January 22

Hi my name is Mike and I am an insight infoholic.

How well do you know your customers? Developing deep, actionable insight into the world of customers is fraught with difficulty for small businesses. Those huge databases chock full of accurate, well classified and richly segmented collations of relevant data sets will forever be in our hearts but not within reach of our budgets. So do […]