Category Archives: Postcards from the digital frontier

A collection of content from digital marketing books, reports, papers, talks, slideshares and keynote speeches

September 18

Mankind’s last organic footnote

We like to think technology drives progress. It doesn’t. People do. Adoption, not invention, decides the future. The last organic footnote in our evolutionary journey is not the birth of artificial super-intelligence, but the human choice to weave it into everyday life. And at the centre of that choice sits marketing. We are the bridge […]

September 18

The Empath–Imagineer: Humanity’s edge in the age of ASI

Every age invents its own heroes. The industrial revolution had engineers. The digital age had coders. The AI era will have empath–imagineers. Because here’s the uncomfortable truth: artificial superintelligence doesn’t need us to think faster, compute harder, or optimise better. It already does all that. What it lacks – and will always lack – is […]

September 18

When ASI becomes a new species

The ASI Messiahs meets the Network Effect in 2030. What then? By 2030, Artificial Superintelligence (ASI) won’t be a tool – it will be a partner species. These machines won’t just calculate faster; they’ll engage in recursive reasoning, stacking insights upon insights in ways that leave human cognition lagging. An ASI doesn’t just find patterns […]

September 10

Back to the Futile: Episode 5: the ICONIC compass

Every revolution in marketing has been driven by tools. The printing press gave us newspapers. Television gave us mass advertising. The internet gave us digital campaigns. Yet. somehow, the sausage dog lives on as cool status symbol. Improbable as it is, this gives me hope that keeping our cool in the face of AI, will […]

September 10

Back to the Futile: Episode 4: from marketing to stewardship

15 years (to 2040): Reality today: Ethical debates about deepfakes, data privacy, and AI bias are already here. The EU is advancing strict regulation. Is it me or are marketers getting younger every year as UK brands face growing scrutiny over sustainability and transparency. Projection: By 2040, AI may redefine what marketing even means. That’s […]

September 10

Back to the Futile: Episode 3: from slow campaigns to fast ecosystems

10 years (to 2035): Reality today: AI is like a bright kid. The one heading to Cambridge at the age of six. Meanwhile, we are adults are moving from dashboards to decision engines. Welcoem to the hype-cycle hurt locker. Predictive models already guide budget allocation. Real-time optimisation is possible at campaign level. Projection: By the […]

September 10

Back to the Futile: Episode 2: from efficiency to empathy

Can AI ever understand our unique take on life? Reality today: AI is already embedded in the everyday tools of marketing. Tesco is trialling predictive AI for supply chains and personalised Clubcard challenges. Unilever has built an in-house “Beauty AI Studio” producing creative assets at scale, cutting production costs by 27%. WPP has invested £250m […]

September 10

Back to the Futile: Episode 1: The faux capacitor

Marketers face an uncomfortable truth. AI can already write our copy, design our ads, and optimise our campaigns. But if we let the technology define the work, we risk losing the one thing that makes marketing matter: us. Because marketing was never just about data, channels, or algorithms. It was – and always will be […]

September 09

Your AI marketing playbook for the next 12 months

Your AI marketing playbook for the next 12 months A quarter-by-quarter plan to move from pilots to profit. Q1 — Foundation and alignment Q2 — Customer and content intelligence Q3 — Channel expansion and measurement Q4 — Optimisation and cultural integration ICONIC® as the spine Investigate (insights) → Customers (personalisation) → Opportunities (where AI wins) […]

September 09

The AI creativity paradox – why human originality matters more than ever

The AI creativity paradox – why human originality matters more than ever AI makes production fast and cheap – which increases the premium on distinctive human ideas. What AI nails – and where it slips Strengths: speed, scale, consistency.Gaps: original leaps, lived emotion, nuanced brand voice. Key takeaway: AI accelerates execution; humans drive differentiation. Case: […]

September 05

Beyond the Dashboard — How AI is Rewriting Marketing Metrics

Beyond the dashboard — how AI is rewriting marketing metrics AI changes not just what we measure, but how fast we learn and act. From reporting to prediction Key takeaway: AI compresses the loop between signal and decision. KPI transformation (Forever 21 examples) Leading indicators for AI-driven growth Risk of legacy metrics: Slower reactions, incomplete […]

September 04

The ICONIC AI Marketing Blueprint

The ICONIC® AI marketing blueprint A structured way to integrate AI from investigation to long-term value — so AI becomes a system, not a sideshow. ICONIC® = Investigate | Customers | Opportunities | Numbers | Implementation | Contribution Why a blueprint? AI’s value compounds across stages. Without a framework, efforts fragment, learning stalls, and business […]

September 02

Is there life after SEO?

Decoding LLMO — search optimisation for the age of AI LLMO (Large Language Model Optimisation) is structuring your brand’s information so AI assistants (ChatGPT, Gemini, Copilot, Perplexity) can find it, trust it, and use it in answers. Difference in one line: Why LLMO matters AI assistants synthesise answers, not just lists. That means: Four quick […]

August 15

The AI Marketer’s mindset – from task tinkerer to strategic architect

The AI marketer’s mindset — from task tinkerer to strategic architect Mindset is using AI as a force multiplier embedded in objectives, journey design, and measurement — not a handy content toy. In Post 1, we unpacked Forever 21’s AI stack. Here, we use those same moves to show the shift from task tinkering to […]

August 15

Why most AI in marketing advice is missing the point

Why most AI in marketing advice is missing the point AI in marketing isn’t “use ChatGPT” or “toggle Advantage+.” It’s the strategic application of machine intelligence to improve targeting, creative, measurement, and ROI -end to end. Brands that integrate AI into the marketing system -not as a bolt-on -gain speed, efficiency, and competitive advantage. In […]

June 27

Does strategic thinking give you that sinking feeling?

Is marketing becoming less strategic? Marketing strategy was once the linchpin of business growth. Today, it’s being pushed to the margins. Across the industry, there’s a growing consensus: marketing is losing its strategic heart – traded in for dashboards, data loops, and tactical churn. But why is this happening? And what does it mean for […]

June 16

The AI Diet Plan: Slimmer Teams, Fatter Margins

How AI is letting boards trim headcount yet boost performance The corporate world has witnessed a dramatic shift from the pandemic hiring boom to the systematic workforce reductions that began in 2023 and continue into 2025. What started as belt-tightening in response to economic uncertainty has evolved into something more profound: a fundamental reimagining of […]

June 14

Drowning in dashboards but starving for direction

From gut to guidance: Why marketing needs a culture of intelligence, not more data The tools are smarter, the feeds are faster, and analytics are more abundant than ever. Yet, in the relentless pursuit of more data, we’ve overlooked something fundamental: the ability to turn signal into strategy. Despite all the dashboards, decision-making remains paralysed. […]

May 06

When the boss is a bot

How to spot a toxic AI marketing manager in 2035 Disclaimer: All names and bots have been anonymised. Any resemblance to emotionally unavailable machine-learning overlords is purely coincidental. If you think burnout is bad now, just you wait. In 2035, marketing will be a fusion of creativity and code. AI does the targeting, personalisation, and […]

May 01

Mediocre machines and lost leaders

Are we handing the future to AI by default? As the global conversation around Artificial General Intelligence (AGI) intensifies, a tantalising – and troubling – question emerges:Could AGI actually be an upgrade on the world’s current leaders? At first glance, the idea sounds oddly reassuring. After all, AGI is, by definition, designed to reason, learn […]

April 29

WARNING: AI is safe. AGI may not be

The trust deficit: Why AGI may be the most dangerous game in history By Mike O’Brien | Jam Partnership Blog There’s a technological alteration unfolding – not across borders or industries, but in the very nature of intelligence itself. Tech giants are racing to build Artificial General Intelligence (AGI): machines capable of performing any intellectual […]

April 11

Zen and the Art of Marketer Maintenance

This text highlights the increasing pressures and resulting emotional strain experienced by marketing professionals in today’s volatile environment. It cites statistics revealing significant levels of burnout, overwhelm, and poor well-being within the industry. The author proposes a strategic framework called ICONIC as a method for marketers to navigate these challenges and prioritize their well-being alongside their professional duties. Ultimately, the piece advocates for a shift towards a more sustainable and empathetic marketing culture that recognizes the human element in demanding roles.

April 04

Marketing Mind Games 2075

A Vision for the Post-Device Era I often find myself imagining what marketing could become – not just in five years, but in fifty. Not simply another iteration of martech or the next wearable, but a deeper evolution: a world in which marketing is no longer a discrete function, but an ambient layer of consciousness […]

April 01

Faking it in Digital Advertising

Bots Faking Consumer Engagement in Digital Advertising The digital advertising ecosystem is increasingly compromised by bot-driven fraud, wherein automated programs mimic human behaviours to falsely inflate metrics such as impressions, clicks, and conversions. This phenomenon not only distorts campaign performance but also siphons billions in advertising budgets (Juniper Research, 2023). This paper collates empirical case […]

April 01

The Rise of Ghost Target Audiences 

A Critical Examination of Digital Authenticity, Ad Fraud, and Brand Strategy The internet was once imagined as a space of democratised connection – a boundless frontier of human expression, creativity, and discovery. But in recent years, a fringe theory known as the Dead Internet Theory has gained traction, arguing that much of the web today is no […]

March 25

Marketing to the Underserved

Rethinking Value in a World That Ignores Too Many There’s something unsettling about the word “underserved.” It sounds oddly polite—a harmless label for something that is anything but. Because let’s be honest: this is about exclusion. Systemic, structural, often deliberate. People left out, overlooked, or simply not considered. And as marketers, that should make us pause. We […]

February 28

Falling into the wealth gap trap

At its core, marketing is about demand – what people want, need, and are willing to spend their money on. Yet, as we stand on the precipice of deepening economic inequality, demand itself is under threat. According to the Joseph Rowntree Foundation, as of 2025, more than 1 in 5 people (21%) in the UK […]

February 27

Growth is good but grown-up is better

Equality Economy: A Marketer’s Vision for a Fairer, Thriving UK As a marketer, strategist, and educator, I’ve spent my career analysing how economies shape consumer behaviour, industry trends, and brand strategy. Marketing doesn’t exist in a vacuum – it thrives, or struggles based on the economic systems that govern wealth distribution, purchasing power, and social mobility. And right […]

January 24

Marketing planning models need refreshing

The Evolution of Marketing: A Customer-Centric, Sustainability-Driven Discipline The statement above is in a slide from a recent presentation to a group of profesional planners, it encapsulates the journey of marketing from its traditional roots to its contemporary, digital-first incarnation. There are versions where you can just trim it to specific channels but that is […]

December 16

Welcome to the first extinction level merger

Comet Omnicom-IPG Strikes: marketers face uncertain future The recent merger between Omnicom and Interpublic Group (IPG) represents a seismic shift in the advertising industry, one that will be an extinction level event for many marketers and is sadly indicative of things to come. While it claims to reflect the industry’s adaptation to technological advancements and […]

December 16

From Profit to Purpose to Profit

Are Companies Equipped to Tackle Social Inequality? Marketing significantly influences societal norms and consumer behaviours, playing a pivotal role in both perpetuating and mitigating inequality. Here is my case for the prosecution: Perpetuating Inequality: Mitigating Inequality: These examples demonstrate that marketing holds the power to either reinforce existing inequalities or serve as a catalyst for […]

December 13

Signed, Sealed, Delivered

Creative Marketers Who Put It All on the Line In the world of marketing, signing off on a plan is more than a procedural step—it’s the ultimate act of belief. When marketers put their signature on a strategy, they’re doing more than approving it; they’re committing their reputation, credibility, and accountability to its success. This […]

December 13

Fail to Plan, Plan to Fail

Strategy First, Tactics Second: The Key to Marketing Success In the chaotic 24/7 realm of digitally enhanced marketing, the role of strategic planning cannot be overstated. It serves as the backbone of successful campaigns, ensuring that every initiative aligns with overarching business objectives and resonates with the target audience. However, in an era dominated by […]

December 11

It’s Not What We Say, It’s How We Act

Ethics in Marketing: It’s Not What We Say, It’s How We Act In today’s world, where consumers demand more accountability from businesses than ever before, marketing cannot merely be about what we say – it must be about what we do. Actions, not words, define a brand’s credibility and values. The growing focus on ethical […]

November 13

Saving Earth, One Jacket at a Time

Patagonia’s Guide to Eco-Friendly Brand Presence In today’s age of climate anxiety and the endless pursuit of a clean conscience, one brand stands head and shoulders above the rest in delivering eco-friendly solace. Patagonia, the outdoor apparel heavyweight, has made it its mission to “save the planet” through the noble act of selling premium-priced jackets, […]

August 15

From Greed is Good to Less is More

What you need is more important than what you want In a world where success is often measured in monetary terms, the value of the individual is frequently overlooked. The relentless pursuit of wealth has overshadowed the importance of self-worth, leading many to equate their value with their financial status. However, as we continue to […]

February 14

Marketing the Illusion of Material Happiness

This blog series critically examines the illusion of material happiness perpetuated by consumerism and marketing, exploring its impact on consumer behavior, marketer well-being, the consumer experience, and the environment, while aiming to illuminate sustainable paths forward.

November 16

From Mad Men to Sad Men

The Lamentable Decline of Marketing as a Career Choice “Ah, Marketing. Remember that? The career everyone dreamed about until, apparently, nobody did. Marketing Week, back in the distant haze of 2018, shared a delightful anecdote about marketing’s plummet down the career aspiration charts. A mere 3% of school leavers, from a survey – a big […]

November 08

Triumphalism is not leadership

If you’ve ever found yourself gazing, with an expression of bemused detachment, at the bizarre proficiencies of modern business leadership, you might have noticed a rather disheartening trend. A trend that sees leaders, with all the solemnity of a cat deciding whether to push a vase off a shelf, often considering whether to sacrifice subordinate […]

November 02

Wisdom: The Age old Advantage

The digital sphere, driven by an obsession with ephemeral mobile engagement of time poor target audiences, is saturated with content that follows tried and tested formats: listicles, how-to guides, and bite-sized video content dominate. The assumption is that consumers of digital content have the attention span of goldfish and think thinking is too much like […]

October 31

Seven seconds to make a first impression

The importance of making a good first impression in an interview cannot be overstated. Although skills, qualifications, and experience are crucial factors for employment, the initial impression you make can serve as a gateway – or an insurmountable barrier – to showcasing those attributes in the first place. Essentially, making a positive first impression can […]

October 26

Self-Care Isn’t Selfish in the marketing game

Keep Calm and Avoid Emotional Burnout It’s easy for marketing professionals to find themselves confronting emotional complexities such as fear, confusion, and even despair. Whether it’s the fear of a campaign failing, the confusion arising from rapidly capricious consumer behaviours, or the despair felt when ROI doesn’t even come close to meet expectations, these emotions […]

October 13

Work/life in the poetic balance

In the ceaseless whirlwind of deadlines, lectures, and consultancy projects, the quest for work-life balance often feels like a mirage in a digital desert. Yet, here I am, pausing to put pen to paper, not a marketing strategy or an academic paper, but a poem. Yes, you read that right – a poem. This is […]

October 12

The Silent Crisis in Advertising

I’ve spent decades in the advertising and media industry, and I can’t tell you how many times I’ve seen colleagues—talented, passionate individuals—suffer from anything ranging from burnout to complete emotional and physical breakdowns. When NABS and Mind released their recent survey on mental health in our industry, I wasn’t surprised, but I was deeply alarmed. […]

October 03

No Marketer is an Island

Cracking the Code of work-life balance In the world of marketing, I’ve observed a common thread that binds professionals of all ages together – a struggle to cope with the relentless pressures that come with the territory. It’s a field that demands all of you, often without showing the appreciation that you deserve. Personally, I’ve […]

September 26

The Lazy Arse Guide to Marketing

The Beneficial Psychology of Being a Constructively Lazy Marketer: Harnessing Minimal Effort for Maximum Gain In a world that often glorifies the “hustle culture,” the term “lazy” gets a bad rap. It’s often associated with a lack of productivity, a lack of ambition, and a lack of results. But what if we told you that […]

September 12

Imagine Tom Cruise as a marketing planner

To be honest, this one is for my wife who would sack me at a moment’s notice for the charismatic Hollywood superstar known for his blockbuster movies and relentless dedication to his craft, doing his own CGI-free stunts (yeah right), and strange association with the Church of Scientology. (That last bit was me working hard […]

September 09

Imagine Pep Guardiola as a Marketing Planner

In the world of football (or soccer, as our American friends call it), Pep Guardiola is a name synonymous with innovation, strategy, and relentless pursuit of excellence. As the famed manager of Manchester City FC, Guardiola has consistently pushed the boundaries of football tactics and strategy. But what if this visionary coach were to step […]

September 08

Surfing the coming wave

In moments of quiet reflection about the future, immersed in the profound narratives delineated in “The Coming Wave” by Mustafa Suleyman, I felt a profound, but fleeting, awakening to the intricate tapestry of interconnections weaving personal growth, professional development, and the burgeoning landscape powered by artificial intelligence. Suleyman’s compelling insights prompted an immersive exploration that […]

September 01

Marketing: battling the symphony of noise

Step right up, ladies and gentlemen, to the grand spectacle that is the “symphony” of commerce – where the good ol’ marketing tunes you once knew have been given a futuristic remix, thanks to the magical rise of social media and the digital cacophony. Picture this: a masterpiece of confusion, resembling the avant-garde compositions of […]

August 22

What happened to marketing’s cool cats?

Sinek seems wasted on the overwhelmed In this dynamic age, where digital possibilities continuously transform our ways of engagement, a curious paradox emerges. Whilst technology is making bounds, certain aspects of marketing management seem entrapped in antiquated methodologies. This contradiction pushed me to revisit the teachings of visionary thinkers, especially Simon Sinek. Re-immersing myself in […]

June 01

A guilty conscience collaborates with AI

What happens when you combine the ceaseless chatter of a guilty conscience with the cold logic of artificial intelligence? After a lifetime’s experience as a copywriter, it’s a sensation that can haunt every waking moment and wind up that remorseful voice in my head that urges me to confront my misdeeds every time I poke […]

May 27

AI meets AI

Can artificial intelligence improve actual intelligence? I have been lecturing and running workshops on the growth of automation, marketing technology for over 30 years and on the potential and application of AI for the past 5 rapidly evolving years. My university colleagues describe me as an academic practitioner. I am still figuring out if that […]

April 12

Writer throws the book at AI

Back on GPT again and this time focusing on some big questions, based on books that question our relationship with AI: Do androids dream of electric sheep? GPT “Androids Dream of Electric Sheep?” is a science fiction novel written by Philip K. Dick. The story takes place in a post-apocalyptic world where most animals have […]

March 31

Is there life after AI?

I used to be a futurologist for the Institute of Digital Marketing and enjoyed speculating about what was coming down the pipeline for us marketing professionals. Most so called big ideas came and went as soon as the hype budget ran out of steam, but a few have come into reality and one looks like […]

March 18

Writer runs into ChatGPT

Writer: Will AI replace writers? ChatGPT : While AI has made significant advances in generating written content, it is unlikely that it will replace writers entirely. AI-generated content can be useful for certain tasks such as generating reports or summaries, but it is still limited in its ability to create unique and creative content that […]

February 28

Put your marketing on a low carbon diet

I’ve just completed a Carbon Literacy Course and was blown away by the thought that it’s not up to someone else to save the world from carbon emissions.  The science that explains the need to reduce carbon emissions on an individual, community and global basis is irrefutable. Since the industrial revolution, the world has begun […]

June 17

Digital Marketing Skills – back to the 60s

To quote the excellent and useful Econsultancy publication (2019), Skills of the Modern Marketer, the pre-digital models we have been using since the 60s are no longer viable in the 168 hours-a-week consumer landscape. That’s why they developed the Modern Marketing Model which they claim “Fuses digital and classic marketing into one future-facing framework.” It’s […]

June 01

It’s always time for a new old school marketing model

As a marketing practitioner, I owe a great deal to all those who went before me and nailed their thoughts to the flagpole (cliche by design) at risk of getting shot down by the trolls. Those brave souls who made it through the process, end up with their name attached to a marketing model that […]

August 18

Will tech companies eventually do right by consumers?

Regulation be damned Despite the introduction of regulation in the form of The GDPR and The EU and ICO flexing their punitive muscles by handing out record fines for data protection infractions, the conduct of companies such as Cambridge Analytica, Facebook and Google has raised doubts in the minds of consumers regarding the importance product […]